Terms and Conditions of Service

Effective Date: February 3, 2026

BY ACCESSING OR USING ANY PART OF THIS WEBSITE OR SERVICE, YOU AGREE THAT YOU HAVE READ, UNDERSTAND AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS OF SERVICE. IF YOU DO NOT AGREE TO BE SO BOUND, DO NOT ACCESS OR USE THIS WEBSITE OR OUR SERVICES.

This Agreement becomes effective upon Your first access to or use of the Site, System, or any Services and will apply to all subsequent access or use. You may be required to affirmatively re-accept the then-current version of this Agreement from time to time; however, continued access to or use of the Site, System or Services constitutes acceptance of the Agreement as then in effect.

Any questions concerning this agreement should be referred to PhoneBurner at support@phoneburner.com. We are happy to negotiate alternative terms so long as that takes place before Your use of Our Site and/or Services.

1. Agreement.

This Terms and Conditions of Service agreement (“TOS” or “Agreement”) is a legally binding agreement made by and between PhoneBurner, Inc. (“PhoneBurner”, “We” or “Us”) and You personally and, if You use the services for business, Your business entity (collectively, “Client” or “You”). These TOS govern Your use of phoneburner.com and all related Web pages, portals and interfaces (collectively, the “Site”) and the services We offer on or through the Site, so please read it carefully. (Collectively, all services offered by PhoneBurner on or through the Site are referred to herein as the “Services” or “System”.)

2. Limited License Granted.

Upon payment of all required fees, and for as long as You continue in compliance with this TOS and with the law, You will be granted a limited, revocable, non-exclusive license to access the Services through the Site until this Agreement is terminated.

3. Data Sources and Ownership of Leads.

PhoneBurner is not a data broker or lead generator. Rather, it is merely a telephone technology platform. As such, PhoneBurner has no ability, is not responsible for, and assumes no obligations regarding the source or accuracy of Your telephone number lead data, which must be selected by You. It is solely Your responsibility to select compliant data sources.

4. External Resources.

By signing up for or using features provided by third party service providers, whether offered by a licensor or an integrated service provider, such as SalesForce, which may be available to You now or in the future, You may have access to external resources provided by third parties. You acknowledge and agree that PhoneBurner has no control over such resources and is therefore not responsible for their content and availability.

Terms and conditions applicable to any such third-party resources or features, including those applicable to any possible grant of rights in content, result from each such third parties’ terms and conditions and privacy policy or, in the absence of such policies, applicable statutory law.

You may also have access to an AI coaching experience embedded in the System that is configured to reflect a Coach’s proprietary methodologies, frameworks, or guidance pursuant to a separate agreement between PhoneBurner and such Coach (“Coach-Specific AI”). (For purposes of this Agreement “Coach” means a third-party sales trainer, consultant, or organization that has entered into a separate written agreement with PhoneBurner to configure, brand, or offer a coach-specific AI coaching experience through the Services.). You acknowledge and agree that Coach-Specific AI may be branded or configured to reflect the methodologies of a particular Coach and that PhoneBurner is not acting as a sales coach, advisor, or consultant; no Coach is an agent, partner, or representative of PhoneBurner; and use of the Coach-Specific AI does not create any partnership, endorsement, or fiduciary relationship between PhoneBurner and any Coach or between PhoneBurner and You.

5. Privacy.

Your visit to Our Site and Our use of Your personal information is also governed by Our Privacy Policy, which is updated periodically or as required by law. Please review PhoneBurner’s Privacy Policy at https://www.phoneburner.com/privacy. PhoneBurner will not sell Your information; however We may share limited personal data for purposes described in the Privacy Policy, including interest-based or cross-context behavioral advertising, where permitted by applicable law. If You opt to use Our AI Tools, We will not use Your personally identifiable information to train AI models without Your explicit consent.

We reserve the right, and You authorize Us, to use and assign all information regarding Your use of the Site and all information provided by and/or created by You and/or collected by the Site in any manner consistent with Our Privacy Policy. We may use Your information and information collected by the Site, including but not limited to technical or diagnostic information, the content You input or create, and/or Your suggestions or feedback, in order to provide the Services to You, maintain, improve, and enhance the System, respond to legal requests for information about potentially wrongful use of the System, and to monitor the System for wrongful use.

We have no control over, and are not responsible for, the privacy of any content that You have shared with others, so always use caution when providing any personally identifiable information. To the extent allowed by law, You agree to be solely liable for any consequences arising from Your voluntary disclosure of personal information.

Certain U.S. states provide their residents with specific rights regarding their personal information, including rights of access, correction, deletion, portability, and the right to opt out of certain types of data processing, such as targeted advertising. These rights vary by state. California residents may have additional rights under the California Consumer Privacy Act (CCPA/CPRA). A full description of applicable rights and how to exercise them is provided in Our Privacy Policy.

You acknowledge and agree that such data sharing may involve the use of cookies, pixels, device identifiers, IP addresses, or similar technologies to support advertising and measurement activities across different platforms, including television or connected TV environments, as further described in the Privacy Policy.

6. Proprietary Rights and Ownership.

The System is owned, trademarked and copyrighted by PhoneBurner, and is protected by United States copyright, trademark and other state, federal, and international intellectual property laws. Through use of the System, You may have access to information, communications, software, photos, text, video, graphics, music, sound, images, and other materials owned, trademarked or copyrighted by PhoneBurner ("Content") or its licensors. You do not have any ownership interest in the Content, the System, or improvements and modifications to the System. Nothing in this Agreement shall be construed to transfer any of the Site's proprietary or intellectual property rights to You. You may not modify, distribute, prepare derivative works of, reverse engineer, reverse assemble, disassemble, decompile, or otherwise attempt to decipher any code in connection with the System and/or any other aspect of PhoneBurner's technology.

7. Confidential Information.

You agree to keep confidential and safeguard, using commercially reasonable means, all PhoneBurner information You may view or obtain through Your use of the Site or System.

8. Registration for System.

To use the System, You must create Your own account by providing the Site with current, complete, and accurate information as prompted by the registration process. You are responsible for updating such registration data as necessary. You shall not knowingly provide inaccurate information with the intent to create a false identity or mislead PhoneBurner regarding Your intended use of the System. PhoneBurner is committed to knowing who its customers are and We reserve the right to request additional, follow-up information as part of Your registration process and/or in order to provide You with the Services, even if such questions are not listed on the Site. We may deny, suspend, or terminate Your registration or access should information You provide become suspect.
Upon registration, We will create an account for You. You may be asked to select a password and/or may be required to verify account access using your email. You must keep Your password confidential. You will be responsible for all use of Your account, including, without limitation, any use by any unauthorized third party. You must notify Us immediately if You believe Your account may be used by any unauthorized person or entity. For security purposes, We recommend You change Your password often. Under no circumstance should You respond to a request for Your password. Our employees will never ask for Your password in any manner via any means of communication. You must notify Us immediately if You receive such a request.
You agree not to provide false or misleading information to the Site. Once You have created an account and registered to use the System, You are responsible for providing Us with updated information on an ongoing basis. It is particularly important to keep the email address associated with Your account current.
You agree that the Site is a neutral host of the System and has no responsibility or liability in relation to any representations that You may make as part of Your use of the System.
You agree that the Site may rely on any data, notice, instruction or request furnished to the Site by You, which is reasonably believed by the Site to be genuine and to have been sent or presented by a person reasonably believed by the Site to be authorized to act on Your behalf.
You shall notify the Site immediately at support@phoneburner.com of any known or suspected unauthorized uses of Your account, or any known or suspected breach of security, including but not limited to loss, theft or unauthorized disclosure of Your password or email. The Site shall not be liable for any loss that You may incur as a result of a third party using Your password or account, either with or without Your knowledge. You may be held liable for losses incurred by the Site and/or another party due to a third party using Your account or password.
Any fraudulent, abusive, or otherwise illegal activity shall be grounds for denial, suspension, or termination of Your registration and/or access to the System and, if appropriate, referral to relevant law enforcement agencies.
You acknowledge and agree that You will promptly notify Us if You are aware of any person who, in Your good faith opinion, is or is intending to take unfair advantage of the System provided by the Site.
We reserve the right to use any contact information provided by You to communicate with You for the purposes of informing You of applicable offers, changes or additions to the System or Site. We may use manual or automated calls and texts, along with emails and print mail to contact You for the above purposes. No agreement to receive Our marketing is required to make a purchase and You can opt-out of receiving marketing communications at any time by contacting Our support team at support@phoneburner.com.
Nothing in this Agreement limits Your rights to opt out of certain data uses, including targeted or cross-context behavioral advertising, as described in the Privacy Policy.
Our use of any information provided by You, including, but not limited to registration data and/or payment information, is more fully set forth in Our privacy policy referenced above.
PhoneBurner is committed to knowing who its customers are and understanding how they use the System. We reserve the right to audit information You provide and Your use of the System. We may deny, suspend, or terminate Your registration or access to the System and/or any Services should information You provide become suspect.
We reserve the right to use any information provided by You, including information about Your business and Your use of Our service, to deliver services and benefits to you in accordance with our Privacy Policy.

9. Acceptable Use.

Your visit to Our Site and registration and use of the Site is also governed by PhoneBurner’s Acceptable Use Policy (“AUP”). Please review PhoneBurner’s AUP at http://www.phoneburner.com/acceptable-use.

By accessing or using any part of Our Site or any PhoneBurner services, You agree that You have read, understand, and agree to comply with the AUP and shall cause Your customers and end users to comply with the AUP. You agree to indemnify and hold PhoneBurner harmless from and against all claims, expenses, liabilities, losses, or other damages (including attorneys’ fees and costs) arising in favor of any person, firm, or corporation arising out of or related to violation or alleged violation of the AUP.

PhoneBurner retains the right, at its sole discretion, to determine whether Your conduct and use of the Site is consistent with the letter and spirit of this Agreement, the AUP, and applicable law, and may deny, suspend, or terminate Your registration and/or access to the Site and/or the use of any Services if Your conduct is found to be inconsistent with the same.

PhoneBurner reserves the right, at its sole discretion, to monitor Your traffic patterns and Your use of the Site to determine if the Site is being used in violation of the AUP. If PhoneBurner determines, in its sole discretion, that You are in violation of its AUP, PhoneBurner may immediately suspend or terminate permission for You to use the Site, any Services, and/or any portion of the Site. PhoneBurner will use commercially reasonable efforts to notify You of its determination that the Site is being used in violation of the AUP. In addition, PhoneBurner may investigate incidents that are contrary to the AUP and provide requested information to third parties who have provided notice to PhoneBurner stating that they have been harmed by Your failure to abide by the AUP and/or any other portion of this Agreement. PhoneBurner may bring legal action to enjoin violations and/or collect damages caused by any violation of any part of the AUP. Any violations or attempted or alleged violations of the AUP by You (or Your customers or end users, or any third party on behalf of any of the foregoing) will constitute a violation of the AUP by You and will be deemed a material breach of this Agreement.

Any failure or perceived failure by PhoneBurner to enforce this policy does not amount to a waiver of PhoneBurner’s rights and remedies.

10. Compliance.

You are required to use the Site and Services in full compliance with all applicable laws and regulations, as well as this TOS, including without limitation, all state, federal and international: (a) professional licensing requirements; (b) Do-Not-Call (“DNC”) list prohibitions; (c) telephone solicitor registration and bonding requirements; (d) consumer cancellation rights; (e) wireless calling restrictions; (f) restrictions on the use of automatic telephone dialing systems, pre-recorded messages, and artificial voices including voices generated by Artificial Intelligence or AI; (g) opt-out rules; (h) mandatory disclosures (i) intellectual property rights and restrictions; (j) all call record retention requirements; and (k) all other product and industry regulations. You agree to indemnify and hold PhoneBurner harmless rom and against all claims, expenses, liabilities, losses, or other damages (including attorneys’ fees and costs) arising in favor of any person, firm, or corporation arising out of or related to violation or alleged violation of applicable laws and regulations as well as this TOS.

By making any use of the Services or Site, Client expressly warrants and represents to PhoneBurner that Client is and shall continue to act in full compliance with the law. Client agrees that Client has read and understands the FTC’s Telemarketing Sales Rule (“TSR”), the FCC’s Telephone Consumer Protection Act (“TCPA”), if applicable, the Canadian Radio-television and Telecommunications Unsolicited Telecommunications Rules (“UTR”), and all other applicable laws and regulations. Client should review these rules with Client’s own legal counsel to ensure that Client understands and is fully compliant. PhoneBurner does not assume responsibility for ensuring that Client’s marketing campaigns meet applicable legal requirements. PhoneBurner will not assume any liability if Client is held guilty or liable for any law violation. Notwithstanding the foregoing, Client acknowledges that PhoneBurner has and is taking active steps to ensure the compliance of its customers, including by having Client agree to this TOS, the AUP, and otherwise. Additional compliance obligations include:

Cell Phones: Client understands that the TCPA and similar laws may prohibit certain types of calls and text messages to wireless phones without prior express written consent and agrees to assume all risks related to the same. Client should investigate such laws and only elect to call or message a wireless phone if Client is confident that it can legally do so. Even when permitted by law, You may not use the Site to send text messages without consent.
SAN & DNC: Client acknowledges that certain sellers and telemarketers may be required to purchase their own Subscription Account Number (“SAN”) to access the federal National DNC registry, including all area codes into which they call or transmit messages. Client agrees to obtain a SAN and pay for all applicable area codes, unless exempt. Client agrees to also purchase and scrub against any applicable state DNC list, unless exempt. Client shall refrain from marketing to any consumer who has opted-out by asking not to receive future marketing from Client. Client (not PhoneBurner) shall be responsible for maintaining and enforcing an internal DNC list of consumers who have opted out of Client’s marketing, whether by SMS or telephone call.
Recorded Calls: You are solely responsible for ensuring that any call recordings, monitoring, or transcription created or uploaded through the Service complies with all applicable wiretapping, call-recording, and/or two-party consent laws.

We do not take any responsibility for monitoring any usage of the System; PhoneBurner and Our AI Tools do not monitor, review, approve, or control Your calling practices or AI Tool usage for legal compliance purposes and do not provide legal authorization, approval, or clearance for any communication. It is Your responsibility to ensure that all of Your usage of the System complies with this TOS, the AUP, and federal, state, and local laws and regulations; We are not Your compliance officer and will not make compliance decisions for You.

Neither the Services nor any AI Tools, including Coach-Specific AI, determine whether a particular call, text, or message may legally be initiated under the TCPA, TSR, or similar laws. Any suggestions regarding timing, messaging, cadence, or call strategy are general in nature and must not be relied upon as a determination of legal permissibility. AI Tools, including but not limited to Coach-Specific AI, do not provide guidance on whether the use of prerecorded or artificial voices is permitted for any specific call or jurisdiction.

11. Payments.

We reserve the right at any time to charge fees for access to the Site or the System as a whole or in part. In the event that We so elect, a notice shall be posted at an appropriate location on the Website. Client has no obligation to continue using the System in such cases.
If You order or purchase any type of fee-based account or additional fee-based service from the Site, You authorize the Site to utilize its merchant account provider to charge Your account provided during the purchase/enrollment process. You authorize the Site to charge Your account a fee for any features and service You have enabled. Fees are non-refundable, even in the event of a termination, except in the sole discretion of PhoneBurner .
It is Your responsibility to keep Your payment information accurate and current with the Site. If a payment cannot be processed, You will not be able to access Your account or Our System or use Our Services until You have paid all outstanding amounts. Failure to rectify the situation within a reasonable amount of time will lead to cancellation of the account as described below. Past due amounts remain due after cancellation and must be paid in full before You can reactivate Your account or register for a new account.
If You contact the Site directly with a specific request for cancellation and refund, including substantial justification for the refund, the Site, in its discretion, may issue a refund. No refunds are allowed for any annual fee charge or any signup fee, including the shipment of physical goods. If You have concerns about the use of the System, You must sign up with the monthly fee option. Should the Site, in its discretion, make a refund outside of these conditions, the refund will not include a refund for the cost of physical goods delivered. In addition, if the Site, in its discretion, makes a refund for an annual payment, then the refund will be prorated to deduct the highest monthly fee paid by any customer for the months in which the annual service was used.
System pricing as posted is based on reasonable and ordinary usage as determined by the Site. If Your usage exceeds reasonable and ordinary usage patterns or violates this TOS or Our AUP, We reserve the right at any time to charge You an additional surcharge and/or to modify Your pricing for access to the Site or the System as a whole or in part. In the event that We so elect, We will notify You of the surcharge and/or modified pricing.
All system pricing advertised or otherwise listed on the Site is exclusive of applicable taxes, levies, duties, or other similar amounts imposed by a legal, governmental, or regulatory authority in any applicable jurisdiction, which may include by example only sales, use, value-added, consumption, and/or communications taxes (collectively, “Taxes”). You agree to pay and are solely responsible for all such Taxes and/or similar liabilities, however denominated, that may now or hereafter be levied on Your use of the System, and which are chargeable to or recoverable from customers. Taxes may vary based on jurisdiction and the monthly subscription rate. You will have no liability for any taxes based upon Our gross revenue or net income. Should the Site pay or be required to pay Taxes (including any Taxes that were due but not charged or previously collected), You agree that the Site may invoice You or charge Your credit card on file for such payments upon receipt of an invoice and showing of indebtedness to the Site.
If You are exempt from paying certain Taxes, You will provide the necessary exemption information as requested by Us or a valid exemption certificate issued by the appropriate authority. You will be exempt on a going-forward basis once We approve Your exemption request. If the appropriate authority determines, at any time, that You are not exempt from paying any Taxes, You will promptly pay such Taxes to us, plus any applicable interest or penalties.
Any failure or perceived failure by PhoneBurner to enforce this policy does not amount to a waiver of PhoneBurner’s rights and remedies.

12. The PhoneBurner Referral Program.

The Site may pay You a referral fee based on the monthly net-paying customers of the Site who were directly referred by You to the Site for each month that such net-paying customers maintain an active, paid account with the Site. The Site does not pay referral fees on self-referrals, non-profit, or special group accounts. The Site reserves the right to change the terms and conditions of the affiliate program at its discretion at any time.
In order to receive a referral fee for any given month with respect to a particular referred customer, You must maintain an active, paid PhoneBurner account for that month. If You have had any account canceled for non-payment or otherwise owe Us for Your account for any reason, the Site will not pay You a referral fee until such time as all monies owed to Us are paid in full. The Site is entitled to collect such owed sums from You and reserves the right to deduct any owed sums from referral fees due to You.
You will only receive credit for referrals that are processed through the appropriate sign-up link at the time of sign-up. Once a customer is identified as Your direct referral, no changes or corrections will be made to the identity of the user receiving the referral fee. If You or the customer do not use the correct sign-up link, forget to use the referral code, or otherwise fail to properly identify the customer as Your referral at the time of sign-up, the Site will not make changes and/or corrections, whether by manually changing the account or otherwise.
If a customer referred by You fails to maintain an active, paid account, You will no longer receive a referral fee for that customer’s use of the Site.
The Site is entitled to reimbursement from You of any referral fee paid with respect to a customer account that later receives a refund, chargeback, or other return of fees. If You owe the Site money for any reason, including but not limited to such returns or Your failure to pay all amounts due on any of Your account, the Site is entitled to collect such owed amounts from referral fees otherwise payable to You. No referral fees will be paid while any such amounts remain outstanding..
The Site will pay referral fees by the 15th day of the subsequent month (or the first business day thereafter should the 15th fall on a holiday or weekend) to Your PayPal account as designated by You. The Site will only pay referral fees earned after You have provided the Site with a valid PayPal address and have fully completed a W-9 or equivalent. Failure to complete a W-9 or provide a valid PayPal address will result in referral fees being forfeited. Payments are not made retroactively. You are responsible for keeping all information current. A copy of the IRS form W-9 can be found at www.irs.gov/pub/irs-pub/fw9.pdf.
Participants in the Referral Fee Program are independent contractors and the payment of referral fees to You by PhoneBurner does not create any agency, partnership, joint venture, or employment relationship.

13. Submitting/Importing Information.

You represent to Us that any and all email addresses and telephone numbers that You upload into the system are for individuals who have opted in or are otherwise legally contactable by You. You also represent that any content You upload to the System is owned by You or provided to You with the express authority of the owners, and does not infringe upon any other individual’s or organization’s rights (including, without limitation, privacy, copyright, trademark or intellectual property rights).
Although the Site provides industry standard encryption to protect certain personal information which is transmitted, You understand that Your uploads and transmissions may be intercepted and used, and that all the risk associated therewith is solely Yours. You shall not upload to or distribute or otherwise publish through the System any content that is considered sensitive personally identifiable information, including but not limited to social security numbers, personal health information, and credit card numbers, Personal Data related to individuals under 18 years old, or any content that is considered libelous, defamatory, obscene, pornographic, abusive, or otherwise violates any law. As We do not and cannot review every communication created by You, You shall remain solely responsible for the content of Your communications.
As set forth in Our Privacy Policy, We reserve the right to disclose aggregated and/or anonymized information generated by the System in forms that do not reveal Your or Your contacts’s personal identity. This may include but is not limited to aggregated and/or anonymized information about calling activity, answer rates, answered call durations, and call outcomes.
If You are using the System in conjunction with an integrated or third-party service such as SalesForce or other integration partners or licensors, You agree that the System may access and modify Your records as held by the integrated or third-party service. You agree that all risk associated therewith is Yours, including, without limitation, the risk that Your account information may be damaged, altered, deleted, or changed in a way You have not anticipated or expected. You agree that the System has no responsibility or liability for any such risk arising out of the use of the System in conjunction with any integrated or third-party service. This paragraph does not apply if You are not using the System in conjunction with an integrated or third-party service.
If You are using the System in conjunction with an integrated or third-party service such as SalesForce or other integration partners or licensors, You understand that the System is integrated with and relies on the continued functionality of such integrated or third-party service. You further understand that the System does not control any integrated or third-party services, and You agree that We are not liable for any problems related to or arising out of the use of the System created or caused by such integrated or third-party service. This paragraph does not apply if You are not using the Site in conjunction with an integrated or third-party service.
You agree that as part of Our Services, including but not limited to caller-ID reputation, number monitoring services, ARMOR® Call Protection, and/or Coach-Specific AI, We may share information about You to the extent required by Our relevant third-party providers at the time. Regardless of which of Our Services You utilize, You authorize Us to share, on Your behalf, Your registration information with the then current “free call registry” and similar registries or carriers for reputation management purposes, if We elect to do so. For continued use of the Services, We may require You to execute an addendum or otherwise agree to the separate end-user terms of Our then-current partners and/or telephone carriers.
Certain Coach-Specific AI features may permit the sharing of limited data, insights or Outputs with a Coach. PhoneBurner does not control and is not responsible for how any Coach uses such information. Any data shared with a Coach is governed by the agreement between You and that Coach, if any.
To the extent You submit or import content into the System, any processing of such content through AI Tools, including but not limited to Coach-Specific AI, is governed by Section 17 (Use of Artificial Intelligence). Section 17 describes how Inputs and Outputs are processed, stored, retained, used, and protected, including all limitations on AI training and data retention.
You acknowledge that AI Tools, including but not limited to Coach-Specific AI, may generate recommendations involving follow-up attempts, call cadence, or messaging, but such recommendations assume that You have obtained all required consents and permissions. PhoneBurner does not verify consent status and does not track consent on Your behalf.

14. Aggregated Data, Analytics, and Machine Learning

PhoneBurner may collect, use, store, disclose, and process aggregated, de-identified, or otherwise anonymized data derived from Your use of the Site or the Services (“Aggregated Data”). Aggregated Data will not identify You or any individual, and PhoneBurner will not attempt to re-identify such data.

You acknowledge and agree that PhoneBurner may use Aggregated Data for any lawful purpose, including but not limited to:
(a) operating, analyzing, supporting, and improving the Services;
(b) developing, enhancing, or evaluating new or existing features, products, or services;
(c) analyzing answer rates, call outcomes, or calling activity across all customers;
(d) conducting internal research, market research, and performance benchmarking; and
(e) training, refining, or validating machine-learning or artificial intelligence models using Aggregated Data only. Use of personally identifiable information for AI training is governed by Section 17 and our Privacy Policy.

Aggregated Data may also be used to generate insights and analytics that help improve service performance and maintain system integrity. This section does not authorize PhoneBurner to use Your personally identifiable information to train AI models without Your explicit consent, as further described in Our Privacy Policy.

For clarity, this Section 14 applies only to Aggregated Data as defined above. All processing of identifiable Inputs or Outputs through AI Tools, including Coach-Specific AI, is described in Section 17.

15. Canadian Users and Cross-Border Data Transfers

If You are located in Canada, You acknowledge and agree that Your Usage Data and Your Personal Data, including Inputs and Outputs processed through the AI Tools, will be transferred to, stored in, or accessed from the United States and may be subject to U.S.Laws and lawful access by U.S. authorities. By using the Services, You consent to this cross-border transfer and acknowledge that the privacy protections in the receiving jurisdiction may differ from those in Your own.

PhoneBurner will retain personal information only for as long as necessary to fulfill the purposes described in this Agreement or as required by applicable law, after which it will be deleted, de-identified, or aggregated.

PhoneBurner uses administrative, technical, and physical safeguards appropriate to the sensitivity of the information to protect personal information against unauthorized access, disclosure, loss, or misuse.

Where PhoneBurner engages third-party service providers to process personal information on its behalf, PhoneBurner remains responsible for such personal information and ensures those service providers to offer a comparable level of protection as required under applicable Canadian privacy laws.

Canadian users may request access to or correction of their personal information and may contact the Office of the Privacy Commissioner of Canada if unresolved.

16. ARMOR® Call Protection Service

If You elect to use PhoneBurner’s ARMOR® Call Protection service, You agree that PhoneBurner may use any information provided by You and/or received from the carriers and/or the analytics companies to deliver the ARMOR® service. You understand that our ability to provide the ARMOR® CallProtection service for your numbers is dependent on third-party decisions as well as contextual information about your calls, why your calls are not unwanted, and information about your business that is not covered by Our standard Business Verification Form. PhoneBurner does not represent or warrant, expressly or impliedly, as to the results the results that may be obtained from the use of the ARMOR^® Call Protection service or as to the accuracy, reliability, or content of any information service or merchandise contained in or provided through the ARMOR^® Call Protection service.

In addition, You hereby appoint and authorize Us to and our Service Providers to perform such services, and for and on behalf of You, including but not limited to (a) obtaining CPNI information regarding the services provided to You; (b) providing the customer name to be shown in Caller ID field; (c) registering/re-registering the customer CNAM; (d) requesting any telecommunications company to update, revise and/or correct improper name(s) and/or any negative association or “spam” references in the Caller ID field and to unblock calls made from Your telephone number not be blocked; (e) spoofing Your telephone numbers to simulate Your outbound calls; and/or (f) performing any other services necessary to provide the ARMOR® Call Protection services. This designation and appointment, along with the rights provided herein, shall continue until withdrawn by written notice to support@phoneburner.com or cancellation of the service.

Our ability to deliver the ARMOR® Call Protection service benefits to You is dependent on Your timely, complete, and accurate submission of and updates to Our Business Verification Form in combination with Your compliance with Our Acceptable Use Policy. If you plan to make calls to Canada or Puerto Rico, you must tell our representative so we can take steps to specially register your numbers outside the U.S. industry. Please note that not all carriers allow for registration or remediation in Puerto Rico and Canada and we may be unable to monitor the reputation of numbers in Puerto Rico and Canada unless we have a contract that specifically provides for the monitoring of such numbers.

Certain optional ARMOR® features may cause one or more numbers to be automatically suspended by the service or manually by your team with respect to outbound calls, and you understand that any fees for use of these numbers will still be billable and are not refundable.

17. Use of Artificial Intelligence ("AI")

You may opt to use artificial intelligence (“AI”), machine learning, or similar automated technologies including but not limited to Coach-Specific AI and other AI tools offered as part of the Services (collectively, “AI Tools”). By using any AI Tools, You acknowledge and agree to the following:

AI Processing of Your Inputs: To provide AI-generated responses, analyses, insights, or recommendations, PhoneBurner may process and store the data, content, and queries You input into the System (“Inputs”) as well as any AI-generated responses or results (“Outputs”). Such Inputs and Outputs may be retained for the duration necessary to (1) operate and deliver the Services; (2) maintain and improve service quality; (3) troubleshoot and debug system performance; (4) ensure security, detect misuse, and prevent abuse; (5) providing continuity and history for Your account; and (6) comply with legal or regulatory obligations. PhoneBurner will only retain Inputs and Outputs for as long as necessary to fulfill the purposes described in this Agreement or as required by applicable law, after which they will be deleted, de-identified, or aggregated.
Third Party AI Providers and Logging. Certain AI functionality is provided through third-party providers, including OpenAI and such other AI or machine-learning service providers We may engage from time to time (“AI Subprocessors”). These providers may log Inputs, Outputs, and related metadata as necessary to provide their services, maintain system integrity, meet security requirements, and comply with applicable laws. These AI Subprocessors will not use Your Personal Data to train or improve their foundational AI models. Use of the AI Tools constitutes Your authorization for PhoneBurner to transmit such data to Our AI Subprocessors for processing.
No Use of Personal Data for Model Training Without Consent. PhoneBurner does not use Your personally identifiable information to train, retrain, or fine-tune AI or machine-learning models without Your explicit consent. Any training or improvement activities rely solely on aggregated or anonymized data as described in Section 14. For additional details on how we collect, use, and protect Your data, please review PhoneBurner’s Privacy Policy at https://www.phoneburner.com/privacy.
Use of Aggregated and De-Identified Information. PhoneBurner may use aggregated and/or anonymized information generated through Your use of the Services and/or AI Tools to operate, maintain, enhance, and improve the services. Such data will not identify You or any individual.
Customer Ownership of Content. You retain ownership of all Inputs You provide. You grant PhoneBurner a non-exclusive, worldwide, royalty-free license to use, store, reproduce, display, and process such Inputs solely as necessary to provide the Services. You do not acquire any ownership interest in the underlying models, systems, or processes used to generate Outputs. To the extent AI Tools incorporate coach-specific methodologies, frameworks, or materials, ownership and licensing of such materials are governed by the separate agreement between PhoneBurner and the applicable Coach. Nothing in this Agreement grants You ownership of any Coach proprietary materials, nor limits PhoneBurner’s rights under such separate agreement.
Accuracy, Reliability, and Limitations of AI Outputs. AI-generated outputs, including those generated to Coach-Specific AI, are provided for informational purposes only. While PhoneBurner strives for accuracy, AI outputs may contain errors, omissions, inaccuracies, or outdated information. Outputs may also reflect biases present in underlying data or industry patterns. You acknowledge and agree that AI-generated Outputs, including those generated by Coach-Specific AI, are generated algorithmically, may be similar or identical to those provided to others, and may not be unique. You acknowledge and agree that PhoneBurner does not guarantee the confidentiality, uniqueness, or exclusivity of any Output. AI-generated outputs, including Coach-Specific AI, do not constitute legal, financial, tax, compliance, or other professional advice.
Customer Responsibility for Verification and Use. You are solely responsible for reviewing, validating, and verifying any AI-generated results before relying on them. PhoneBurner shall have no liability for decisions or actions taken based on AI-generated outputs.
Prohibited Inputs. You agree not to input or upload Protected Health Information (“PHI”), sensitive personal data, proprietary or confidential third-party data without authorization. AI Tools may not be used to process PHI.
Evolving Technology and Regulation. AI technologies and applicable regulations are rapidly evolving. PhoneBurner may modify, limit, suspend, or update AI functionality as necessary to comply with legal, regulatory, ethical, or operational requirements, or to maintain the security and integrity of the System.
Coach Attribution and Reliance. AI-generated Outputs from Coach-Specific AI are generated automatically by the System based on configured parameters and do not represent the personal advice, review, approval, or endorsement of any individual Coach. Outputs are not reviewed by the Coach or PhoneBurner prior to delivery. You agree that You will not rely on any Output as a substitute for professional judgment, individualized coaching, or legal or regulatory advice.

18. Service Level Agreement

PhoneBurner and its licensors shall use commercially reasonable efforts to ensure the availability of the System and its features to You. Notwithstanding the foregoing, PhoneBurner does not guarantee any uptime, availability, performance, or integrity of the System unless You have an account that also includes a written Service Level Agreement (“SLA”). Any such written SLA excludes any integrated or third-party service unless otherwise agreed to in writing by all parties. PhoneBurner shall not be liable to You for the unavailability of the System or the failure of the System to perform in accordance with its specifications. Nor shall PhoneBurner be liable to You for any unavailability of its integrated or third-party services or the failure of the integrated or third-party services to perform in accordance with their specifications.

PhoneBurner is not required, regardless of Your account level, to provide any prior notice of planned or unplanned downtime.

19. Idea Submissions.

We welcome specific comments regarding the System. If You send Us creative suggestions, ideas, notes, drawings, concepts or other information (collectively “Information”), the Information shall be deemed, and shall remain, the property of the Site. Any feedback or suggestions you provide regarding the ARMOR® Services, including but not limited to the AI Tools, may be used by PhoneBurner without restriction. None of the Information shall be subject to any obligation of confidentiality on the part of the Site and the Site shall not be liable or owe any compensation for any use or disclosure of the Information.

20. Trademarks.

PhoneBurner® and others are either trademarks or registered trademarks of PhoneBurner. Other product and company names mentioned on this Site may be trademarks of their respective owners.

21. No Legal, Financial or Tax Advice Provided.

No financial, legal, tax, or other professional advice is given, or shall be deemed to have been given by PhoneBurner or its affiliates and contractors, or by the System or Services, including but not limited to any AI-generated outputs from Our AI Tools.

22. Indemnification.

Client shall assume, pay, indemnify, hold harmless and reimburse PhoneBurner and its owners, employees, agents, affiliates, contractors, successors and assigns for any and all liabilities, damages, claims, suits, settlements, judgments, investigations, including but not limited to inquiries from the Industry Traceback Group (“ITG”) or other governmental entities, subpoenas, civil investigative demands, costs, and expenses (including reasonable attorney’s fees and court costs) directly or indirectly incurred by PhoneBurner to the extent the same are related in any way to this Agreement or to Client’s use of the System or Services. Upon receipt of any demand or claim by PhoneBurner related to Client, PhoneBurner may elect to turn the defense and resolution of such claim over to Client, who shall then bear all costs and expenses and shall promptly investigate and settle or otherwise resolve any such claim to PhoneBurner’s full satisfaction. Alternatively, PhoneBurner may elect to defend any such claim on its own and then to obtain reimbursement from Client on an ongoing basis or at the conclusion of the matter. In either case, PhoneBurner and Client shall cooperate and share necessary information in any such defense. Client agrees that PhoneBurner may provide certain information about Client if PhoneBurner receives a subpoena or similar investigative demand from a court or regulator with competent jurisdiction, including, without limitation, the ITG. Client agrees to cooperate and assist in PhoneBurner’s response in the event PhoneBurner requests the same.

Client agrees that PhoneBurner shall have no liability for claims arising from Coach-provided content, methodologies, branding, or representations delivered through Coach-Specific AI, and that any such claims shall be governed by the applicable agreement between You and the Coach if any.

23. Limitation of Liability; No Warranty; Limitation of Damages.

Except for the indemnification obligations set forth above, neither party shall be liable for any consequential, incidental, special or indirect damages (including, but not limited to, loss of profits, goodwill, use, data, or other intangible items) even if the other party has been advised of the possibility of such damages or losses. PhoneBurner is not responsible for any failure of a third-party provider to deliver its data accurately, completely or in a timely way, PhoneBurner is not responsible for damages resulting from improper or incomplete use by Client of the Services. Nor is PhoneBurner liable for any decisions made or actions taken based on AI-generated outputs; You assume full responsibility for verifying AI-generated results before relying on them. With respect to any other damages, PhoneBurner’s liability hereunder shall in no event exceed an amount equal to the amount actually paid by You to PhoneBurner in the month prior to a claim being made, regardless of the basis for the claim. Client understands that this is a significant limitation on Client’s right to sue PhoneBurner and Client should not proceed if Client does not agree. PhoneBurner shall not be bound by any typographical or other error or misprint in its marketing materials or online purchase Websites, so long as PhoneBurner provides prompt notice of any such error and corrects the same, upon discovery. Except as otherwise provided herein, THE SYSTEM AND SERVICES ARE PROVIDED “AS IS” WITHOUT ANY EXPRESS OR IMPLIED WARRANTY OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE. IN NO EVENT SHALL PHONEBURNER OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE OF OR INABILITY TO USE THE SYSTEM OR SERVICES, EVEN IF PHONEBURNER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Any content downloaded or otherwise obtained through the use of any integrated or third-party services is downloaded at Your own risk and You shall be solely responsible for any damage to Your computer system or mobile device or loss of data that results from such download or Your use of the integrated or third-party service.

PhoneBurner and its licensors do not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third-party, including licensors, or any hyperlinked website or service, and PhoneBurner and its licensors shall not be a party to or in any way monitor any transaction between You and any third-party providers of products or services.

24. Copyrights and Copyright Agent.

If You believe Your work has been copied in a way that constitutes copyright infringement, please provide a notice containing all of the following information to Our Copyright Agent:

An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
A description of the copyrighted work that You claim has been infringed;
A description of where the material that You claim is infringing is located on the Site;
Your address, telephone number, and email address;
A statement by You that You have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
A statement by You, made under penalty of perjury, that the above information in Your notice is accurate and that You are the copyright owner or authorized to act on the copyright owner's behalf. Our Copyright Agent is designated to receive notice of claims of copyright infringement on the Site is PhoneBurner, and can be reached as follows:

PhoneBurner
1968 S. Coast Hwy, Suite 1800, Laguna Beach, CA 92651
support@phoneburner.com
888 928-7637

25. Applicable Law & Venue for Disputes.

You agree that the laws of the State of California, without regard to conflicts of law provisions, will govern this Agreement, Your use of the System and any dispute that may arise between You and Us. Any future legal proceeding between the parties shall be brought and heard only in the State and Federal courts of California and You hereby irrevocably consent to the jurisdiction of the same.

26. Severability.

If any provision of this Agreement shall be adjudged by any court of competent jurisdiction to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect.

27. Term and Termination.

This Agreement shall become effective upon Your first access to or use of the Site, System, or any Services and will continue until terminated as provided herein.

Either party may terminate this Agreement at any time, for any reason or no reason, upon notice to the other party. You may terminate this Agreement by discontinuing use of the Services and ceasing payment of applicable fees.

PhoneBurner may, in its sole discretion, immediately suspend or terminate Client’s access to the Site, System, or Services, with or without notice, if PhoneBurner determines that Client has breached or may have breached this Agreement, violated applicable law, or used the Site, System, or Services in a manner that poses a risk to PhoneBurner, its customers, or third parties.

Upon termination, all rights granted to Client under this Agreement will immediately cease, and any provisions which by their nature should survive termination shall survive, including but not limited to provisions relating to fees owed, intellectual property, disclaimers, limitation of liability, indemnification, and governing law.

Upon termination or removal of a Coach-specific AI offering, Your access to that Coach-Specific AI will cease, and PhoneBurner may offer You continued access to the System without such Coach-Specific AI.

28. Survival.

Any provision of this Agreement, which by its nature, would naturally survive the termination of this Agreement, shall expressly survive any termination, including without limitation, those provisions related to indemnity, compliance with law, intellectual property, non-circumvention and notices.

29. Modifications.

WE RESERVE THE RIGHT TO MAKE CHANGES TO THESE TERMS AT ANY TIME. YOUR CONTINUED USE OF THE SITE OR SERVICES CONSTITUTES ASSENT TO ANY NEW OR MODIFIED PROVISION OF THIS AGREEMENT THAT MAY BE POSTED ON THE WEB SITE.

26. Contact Information:

HOW TO CONTACT US:
PhoneBurner
1968 S. Coast Hwy, Suite 1800
Laguna Beach, CA 92651
888 928 7637
support@phoneburner.com
www.phoneburner.com