PhoneBurner SMS lets you send and receive text messages directly from the dialer or contact record to increase your outreach and response rates.
PhoneBurner’s 1-click text feature lets you trigger pre-written SMS messages paired with specific call outcomes.
For example, when you reach a customer’s voicemail you can trigger a personalized text telling them why you called and leaving a callback number - with one click.
Yes, all text conversations are logged inside PhoneBurner so you can track and manage them alongside your calls.
Texts appear in a dedicated messaging tab (similar to your phone’s SMS app), as well as on each contact record in the CRM and dialer window. You’ll also get notifications when new texts come in so nothing gets missed.
A2P 10DLC is a carrier-mandated registration required for any business sending SMS through a software platform like PhoneBurner. It stands for Application-to-Person 10-Digit Long Code.
To get approved for A2P 10DLC, you must meet carrier requirements and provide accurate business information.
Carriers require businesses to have:
Most denials happen because businesses lack written consent, can’t update their websites to include opt-in language, or don’t include SMS disclosures in their Privacy Policy and Terms & Conditions.
No. You can’t text purchased or non-opted-in leads because they don’t meet the required written consent for business texting.
Carriers and the TCPA require prior express written consent before sending SMS messages through a platform like PhoneBurner. Texting contacts without consent can lead to blocked messages, poor deliverability, and even significant TCPA penalties. To stay compliant, only text contacts who have clearly opted in to receive your messages.
