Auto dialer software is a type of outbound calling technology that automatically dials through a list of contacts, removing the need for reps to dial each number manually. When a call is answered, the software connects the contact to an available agent or triggers another action such as leaving a voicemail or sending a follow-up email, depending on how it's configured. PhoneBurner's auto dialer is built specifically for sales teams and designed to maximise the number of live conversations reps have each day while streamlining repetitive tasks that can otherwise impact call cadence.
PhoneBurner’s auto dialer lets you import your contacts via CSV or sync them directly from your CRM. Reps can then select a call list and start dialing contacts via softphone, desk phone, or mobile. The platform allows each rep to dial several lines simultaneously, and quickly connects them to contacts who answer. After each call, reps can click a custom disposition button to trigger the appropriate follow-up: leaving a voicemail, sending an email, updating CRM records, and more. They can also use Connect Scores to prioritize the contacts who are most likely to answer before they start calling, and protect the reputation of their numbers via ARMOR® to ensure more calls get through.
The telemarketer delay is a common problem with traditional auto dialers: when multiple lines are dialed simultaneously, the software needs time to detect a live answer and route the call to an available agent, and if no agent is free, the call gets dropped entirely. PhoneBurner minimizes this through its power dialer mode, which connects reps one-to-one with contacts the moment a call is answered, with no pause or transfer. Reps are ready and waiting the moment prospects answer, so conversations start on the right foot instead of triggering hangups.
PhoneBurner is designed with TCPA compliance in mind, though individual outbound teams are always responsible for maintaining compliance with applicable laws for their specific use case and dialing configuration. PhoneBurner offers both auto dialing and power dialing modes, and the compliance considerations differ depending on how each is used and who is being contacted. Our Responsible Communications® framework is designed to support responsible outbound practices across both modes. We recommend consulting legal counsel with any specific compliance questions before configuring your dialing setup.
PhoneBurner includes its own CRM, and also integrates with numerous CRMs and productivity tools, including Salesforce, HubSpot, Zoho, GoHighLevel, Close,, and Microsoft Dynamics. Every call outcome, note, and follow-up syncs back automatically, with no manual data entry required. The platform can also connect with 100+ tools through Zapier, open API, and webhooks, allowing it to integrate seamlessly with the tools sales teams already use so they don’t have to adapt their workflows to experience the dialer’s benefits.
Plans start at $165 per seat per month with no contracts, no setup fees, and unlimited dialing, with discounts up to 15% for annual terms The Professional plan costs $195/seat/month and adds additional features such as Softphone Dialing and AI Noise Cancellation. The Premium plan costs $215/seat/month and includes our full suite of capabilities such as AI Note Taker, SMS messaging, and advanced inbound routing. Learn more on our pricing page.
Yes. Sign up with a business email address and get immediate access to the PhoneBurner platform with no credit card or sales demo required. Your free trial includes 60 calling minutes so you can experience the dialer firsthand before committing. Start your free trial here.
Auto dialers speed up outreach, but that speed comes with tradeoffs worth weighing. The added pace can introduce an audible pause at the start of a connected call, and the chance of a dropped call when no rep is available to take an answer. Drop too many, and you can exceed regulatory thresholds for abandoned calls , adding compliance risk on top of a poor prospect experience. Whether these tradeoffs are worth it depends on the type of calls you're making, your relationship with the contacts you're calling, how many lines you're running, and other factors. Faster dialing can also generate calling patterns such as short-duration calls and hangups that increase the risk of spam flags, which erode answer rates over time.
When a seamless, one-to-one experience matters most, a power dialer connects one call at a time with a rep already on the line, so prospects hear a real voice the moment they answer, with no pause and no dropped calls. PhoneBurner pairs this with ARMOR® Call Protection for ongoing number monitoring and remediation of false flags, helping support number reputation no matter how you dial.
