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Deciding between XenCall and PhoneBurner? Existing user looking for a XenCall alternative? There are some significant differences to factor into your decision.
Most notably, XenCall is a predictive dialer whereas PhoneBurner is a power dialer. contacts dialed using XenCall are transferred to an agent after they answer, resulting in an awkward pause before the agent comes on the line.
With PhoneBurner, agents hear the contact say "hello" and reply instantly - reducing hangups and improving outcomes. Dropped calls and associated TCPA compliance issues are also eliminated. When voicemail is reached, PhoneBurner can drop a pre-recorded message , as the next contact is dialed.
Both platforms are cloud-based and offer an array of features including an integrated CRM, workflow automation, call recording, dynamic scripts, reporting and more.
Maximize live client interactions, while reducing repetitive tasks
<div class="card-deck mb-sm-4"> <div class="card text-center"> <div class="card-body px-3 py-5"> <i class="fal fa-phone fa-2x text-primary mb-3"></i> <h3 class="h5 card-title">Power dialer</h3> <p class="card-text"> Use any phone or our browser softphone and reach up to 80 contacts per hour. </p> </div> </div> <div class="card text-center"> <div class="card-body px-3 py-5"> <i class="fal fa-share-square fa-2x text-primary mb-3"></i> <h3 class="h5 card-title">Workflows on autopilot</h3> <p class="card-text"> Log calls. Drop voicemails. Send emails. Move contacts. Apply tags. And more. All in one click. </p> </div> </div> <div class="card text-center"> <div class="card-body px-3 py-5"> <i class="fal fa-filter fa-2x text-primary mb-3"></i> <h3 class="h5 card-title">CRM</h3> <p class="card-text"> Use our built-in CRM, or integrate our dialer into your existing CRM and tech stack. </p> </div> </div> </div> <div class="card-deck mb-sm-4"> <div class="card text-center"> <div class="card-body px-3 py-5"> <i class="fal fa-sms fa-2x text-primary mb-3"></i> <h3 class="h5 card-title">Texting/SMS</h3> <p class="card-text"> 98% of texts are seen. Text contacts during dial sessions, or directly from the contact record. </p> </div> </div> <div class="card text-center"> <div class="card-body px-3 py-5"> <i class="fal fa-project-diagram fa-2x text-primary mb-3"></i> <h3 class="h5 card-title">Smart call lists</h3> <p class="card-text"> Intelligent lead filtering lets you create perfect lists and distribute leads to reps automatically. </p> </div> </div> <div class="card text-center"> <div class="card-body px-3 py-5"> <i class="fal fa-user-chart fa-2x text-primary mb-3"></i> <h3 class="h5 card-title">Reporting</h3> <p class="card-text"> Data at your fingertips. Create custom reports and keep a close eye on performance. </p> </div> </div> </div>No contracts. No setup fees.
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